Customer Support

Premier Support

Your Challenge

This program is ideal for you if you have:

• mission critical Open Text systems,

• complex environments,

• multiple geographic locations or servers,

• aggressive roll-out plans, and

• insufficient Open Text product system management knowledge.

Our Solution

Deploying and maintaining advanced enterprise solutions can be complex, involving many technical decisions. To maximize investment and ensure end-user adoption of Open Text software solutions, you need the experience of individuals who have successfully implemented technical enterprise deployments and understand the process. With Open Text's Premier Support Program, the experts who have vast knowledge of Open Text software products can help you successfully deploy your product.

The Premier Support Program is customized to suit specific support requirements and offers the following benefits:

• Optimized Customer Support Processes

• Improved Understanding of Open Text Software

• Improved Risk Management

• Improved Strategic Planning

• Improved Issue Support

• Proactive Services

In addition, this program provides:

• in-depth knowledge of your environment,

• next-day on-site support for critical product issues,

• a designated workspace on the Knowledge Center to manage all communication, and

• an extended system management team with expert knowledge.

The Premier Support Program is a subscription-based program and an additional service to the Software Maintenance Program.

For more information about this and other Support Programs, please contact your local Open Text Customer Support Office.