Northamptonshire County Council Fire and Rescue Service
Northamptonshire County Council Fire and Rescue Service Tackles Process Efficiency
OpenText Business Process Management efficiently and effectively provides greater process automation, audit, and reporting, which reduces administration overhead
Challenge
- Expensive and time-consuming to modify core system processes
- Improving processes to support Health and Safety requirements, Data Protection, and security
- Inefficient and inconsistent manual processes, reliance on paper-creating admin burden
Value
- Process updates much faster to implement, with lower associated costs
- Greatly improved security, audit, and reporting to meet compliance requirements
- Process automation and email have reduced the use of paper and the need for meetings. Less time spent on admin leading to improved customer satisfaction and service
About Northamptonshire County Council Fire and Rescue Service
Northamptonshire County Council Fire and Rescue Service employs around 650 staff, including more than 400 operational fire fighters, across 22 fire stations. The service has approximately 80 support staff, and along with the senior management team and senior officers, they provide emergency response throughout Northamptonshire and surrounding counties, as well as specialist response for national emergencies.