• More
Menu Search

Privacy and Security Policy

Overview

OpenText supports the right to privacy, including the rights of individuals to control the dissemination and use of personal data that describes them, their personal choices, or life experiences. OpenText is committed to protecting Personal Data it collects.

"Personal Data" means any information about an identifiable individual. It includes, without limitation, information relating to identity, gender, address, telephone number, e-mail address and date of birth.

This Policy applies to Open Text Corporation ("OpenText") and its affiliates ("we", "us", "our") in relation to their operations in Australia and explains how we handle Personal Data and comply with the requirements of the applicable privacy laws, including Personal Data collected, processed and used via our Website (the "Website") or Personal Data collected from you directly, such as in person, via telephone or email, or indirectly through third parties in the course of our business. 

Operator of the Website

The Website is owned and operated by Open Text Corporation, 275 Frank Tompa Drive, N2L 0A1 Waterloo, Canada.

How we collect and use your Personal Data

The types of Personal Data we will collect from you will depend on the circumstances in which that data is collected.  It may include your name, gender, address, telephone number, facsimile number, mobile number, email address or date of birth, as well as information required for recruitment purposes, and statistical information on the use of our websites. 

We collect Personal Data through various means including via our Website, orders for and provision of products or services, employment applications, third party service providers, warranty claims, exhibitions and events, and other people in your organisation. The Website may also collect information about your visits to the Website without you actively submitting such information (for example, through the use of cookie technology).  All Personal Data you provide us is processed fairly and lawfully.

Where practicable, we will collect Personal Data directly from you.  If we receive Personal Data about you from someone else (for example from someone who supplies goods or services to us), we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.

If you do not provide us with the Personal Data we request, we may not be able to fulfill the applicable purpose of collection, such as to supply products or services to you or to assess your application for employment.

We may use your Personal Data to:

  • provide you with services or process requests;
  • conduct business, such as to provide you with information about our products or services, or to manage, plan and arrange meetings between you and our sales representatives, to understand your practice and business needs and use, or potential use, of our products and services;
  • manage your customer account;
  • send you marketing materials and promotional information;
  • process your employment application and provide you with information about future employment opportunities;
  • register you for our events; and
  • any other purpose set out in this Policy or communicated to you at or around the time we collect your personal information.

Personal Data collected through the Website

When visiting our Website there is always an option not to provide Personal Data. You may, however, voluntarily provide us with Personal Data for the following purposes:

  • Creation of a customer account that enables you to download OpenText asset and product and other information;
  • Responding to your inquiry and/or providing you access to specific information as requested by you;
  • Registration to attend our events
  • Distribution and marketing purposes

For the purposes mentioned above we collect the following Personal Data about you:

  • Full name
  • Company name
  • Company location
  • Position in company
  • Department
  • Telephone number
  • Email address

Cookies

See Information About Cookies on this OpenText Website.

IP Addresses

OpenText uses IP addresses to help diagnose problems and to administer the OpenText Website. When you visit our Website, we recognize only your domain name and not your e-mail address. We will see your e-mail address only if you fill out a form or send us an e-mail message.

Transfer of your Personal Data to OpenText Group Companies and service providers

We may disclose your Personal Data to our affiliates ("OpenText Group Companies") and third party service providers globally, including (without limitation) those affiliates located in Canada, the United States of America, the United Kingdom, Germany, The Philippines and India

OpenText may engage service providers that act on behalf and under the instructions of OpenText. These service providers, for example, IT service providers that support the OpenText IT infrastructure, may have access to your Personal Data. OpenText will require such service providers to adopt adequate technical and organizational security measures to ensure the processing of Personal Data only as instructed by OpenText and for no other purposes.

Our OpenText Group Companies and/or the service providers may be located in countries that do not provide for an adequate level of data protection as established by the European Data Protection Directive (95/46/EG). Where required under applicable law, OpenText will implement appropriate measures to secure the data transfers in accordance with applicable data protection laws.

Links to our Affiliates

If you want to learn about the privacy policies of our OpenText Group Companies that are accessible via links from the Website, please read the detailed privacy policies posted on their respective Websites.

Security

We are committed to ensuring that your Personal Data is secure. In order to protect Personal Data from unauthorized access, modification or disclosure, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the Personal Data we collect.

Reporting a Security Vulnerability

OpenText reviews all reports of security vulnerabilities affecting OpenText products and services.

If you are an OpenText customer or partner, please contact Customer Support with details of the vulnerability.

If you are not an OpenText customer or partner, please send details about the vulnerability you have discovered via email to otst@opentext.com.

Please click here to view a list of people and organizations that have kindly reported vulnerabilities to OpenText.

Safe Harbor

The U.S. Department of Commerce and the European Commission have agreed on a set of data protection principles and frequently asked questions (FAQs) ("the U.S.-EU Safe Harbor Framework") to enable U.S. companies to satisfy European Union (EU) law requirements for adequate protection of personal information transferred from the EU to the United States. The U.S. Department of Commerce and the Federal Data Protection and Information Commissioner of Switzerland have agreed on a similar set of data protection principles and frequently asked questions (FAQs) ("the U.S.-Swiss Safe Harbor Framework") to enable U.S. companies to satisfy Swiss law requirements for adequate protection of personal information transferred from Switzerland to the United States.

This Policy is in accordance with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework and we are registered with the U.S. Department of Commerce's Safe Harbor Program. To learn more about the Safe Harbor program and to view our certification, please visit http://export.gov/safeharbor/.

Information or other rights with regard to your Personal Data

You may request from OpenText access to, correction of, blocking of and/or deletion of your Personal Data in line with applicable data protection law. Please direct any such request and any other questions you may have with regard to these Privacy Principles or complaints about our privacy practices or procedures by emailing us at itsecuritycompliance@opentext.com or sending a letter to the IT Security Manager, 38 Leek Crescent, L4B 4N8 Richmond Hill, Canada.

We will do our best to respond to all reasonable requests in a timely manner.  If you do not receive a response to your request within in a reasonable time or are otherwise unsatisfied with our handling of your request, you may have the right to refer the matter to the relevant authorities in Australia.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy and Security Policy at any time. We will notify you of such changes by posting an updated version of the Privacy and Security Policy on this Website. Personal Data you submit to us will be held in accordance with the version of this Privacy and Security Policy posted on this Website from time to time. Please check this Website regularly for changes. If at any point we decide to use personal information in a manner materially different from that stated at the time it was collected we will notify you by email or via a prominent notice on this Website, and where necessary we will seek your prior consent.

Open Text Corporation, Waterloo, Canada

Questions

Contact itsecuritycompliance@opentext.com