OSRAM
Osram Improves Web Content Management System with OpenText™ Optimize Service Program
OpenText services reduce IT incidents and increase system availability
Since using the OpenText Optimize Service Program, the number of IT incidents has decreased by 80 percent.
Challenge
- Customers and retailers need to quickly and reliably access production information online
- Initial public offering has led to use of website as a strategic image and brand management tool
- Investors need direct access to relevant stock market information
Value
- Number of support incidents reduced by 80 percent
- System availability increased to 99.97 percent
- System administrator’s working time reduced by 20 percent
About OSRAM
OSRAM, based in Munich, is a globally leading lighting manufacturer with a history dating back more than 100 years. The portfolio ranges from high-tech applications based on semiconductor technology, such as infrared or laser lighting, to smart and connected lighting solutions in buildings and cities. OSRAM had around 33,000 employees worldwide at the end of fiscal 2015 (September 30) and generated revenue of almost €5.6 billion in that fiscal year. About 43 percent of the total revenue is generated from semiconductor-based products.