Yorkshire Building Society
Yorkshire Building Society improves customer communications with OpenText
Financial Services company streamlines communications, reduces costs and improves compliance with OpenText Exstream
Challenge
- Provide compliant, timely and accurate customer communications
- Improve the ease of production, accuracy, consistency of customer communications
Product(s)
Value
- Design and deliver multichannel communications to customer- preferred channels resulting in reduced costs
- Improved customer experience with accurate, consistent and compliant communications
- Expect to reduce number of templates from 3,000 to 300
About Yorkshire Building Society
Yorkshire Building Society (YBS) provides a range of Savings accounts, Insurance products, Mortgages and more throughout the UK. It is a member of the Building Societies Association, with 3.1 million members, 4,500 employees and 219 branches.