Technical Service Management for Energy from OpenText™ eliminates information silos so organizations can more effectively manage work orders. This integrated, flexible solution is purpose-built to meet the specific needs of Energy companies and manages the entire lifecycle of maintenance, repair and operations work orders. It provides visibility to support accountability and asset performance management.
Non-uniformly managed work orders
Eliminate information silos and unify work order tracking so that operations, maintenance and engineering can easily find the information they need to be better informed and become more efficient.
Decentralization adds cost, risk
Reduce wasted time and expense searching for the right content. Decrease operating risk that could arise during maintenance and operations workflows.
Fragmentation impacts asset uptime
Provide end-to-end visibility of all planned, ongoing and completed work across the organization to keep operations running smoothly. Manage the entire lifecycle of work orders.
A large gas company needed to unify and modernize its disparate work order systems, many of which were based on paper.
By integrating with an enterprise content management system and digitally managing work orders, the staff can better manage assets to improve productivity and uptime.
Ensure compliant management of content throughout its lifecycle.
Build a foundation for successful business transformation.
Manage and track service requests, documents, calendars, procedures and other content from a central location.
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