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Experience Cloud Experience Cloud

Rethink customer engagement

Deliver personalized and contextualized experiences
across the customer journey

Explore the latest features

Customer experience (CX) solutions managed simpler and faster in the cloud

Reduce IT dependency, increase scalability and flexibility, to streamline operations, benefit from built-in micro-services and always access the latest capabilities without managing upgrades.

  • Improve customer experiences

    Create personalized experiences that resonate with audiences on any device at any time, anywhere.

  • Optimize operations

    Realize the value of each investment while extending capabilities across the entire organization.

  • Enable new business models

    Adapt to customer expectations as they change with new ways to sell, engage and assist.

OpenText Experience Platform

Deliver intelligent, relevant and efficient omnichannel experiences.

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Customer Analytics, AI & Insights

Gain an Information Advantage with customer journey insights augmented with AI, customer journey mapping, cross-channel interactions and more.

Customer Communications

Personalized omnichannel communications, business content authoring, interactive editing, output management, automatic document generation

Content Management

Content creation, self-service apps, omnichannel delivery, personalized experiences

Digital Asset Management

Digital repository/media storage, usage control, media transformation, adaptive media delivery, brand portals

Digital Fax

Cloud fax services, Enterprise Cloud Server, Managed Services, Hybrid fax.

Process & Collaboration

No code/low code connections, content review and approval, creative collaboration, file sharing & sending.

Voice & Contact Center

Workforce optimization, personal assistant, offline customer engagement, 1:1 touchpoint, two-way interactions.

What’s new in Experience Cloud

  • Customer Experience Orchestration
  • New AI-assisted authoring capabilities
  • Improved collaboration with agencies and extended teams
  • Real-time conversation analytics for call centers
  • Unified Messaging applications to empower workers anywhere
  • Cloud-first and simplified deployment options

Explore the latest features

OpenText in the cloud

OpenText Cloud Content logo

Content Cloud

Connecting content, people, and process to get more productivity, collaboration, governance and compliance.

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Business Network Cloud logo

Business Network Cloud

Build adaptive, sustainable and compliant trading networks by connecting any business, person, system or thing.

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Security & Protection Cloud logo

Security & Protection Cloud

Provide multiple layers of defense to detect, protect against, forensically investigate and remediate security threats.

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Developer Cloud logo

Developer Cloud

Use service-based cloud capabilities to reduce development costs and improve time-to-market with faster ways to build applications and solution extensions.

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Advanced technologies

Accelerate digital transformation and free up resources for creativity and innovation.

Resources

Hybrid cloud enables agile content management and collaboration thumbnail
  • Why trusted advice is vital in uncertain times

    Read the blog

  • What can a Voice of the Customer program do for you?

    Read the blog

  • 3 ways to extend Salesforce for a true omnichannel customer experience

    Read the blog

Have questions?

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